Why do nurse managers always solve a conflict between 2 staf members with a meeting with the 2 conflicting staffers? I have never found this to be helpful. I find it only creates long lasting ill awkward feelings between the 2 parties involved and now, those feelings are felt between the staff involved and the manager.
I recently have had a conflict between a clerk and myself. This clerk has angered every nurse in the clinic. She drags nurses into very hairy situations( some involving HIPPA violations) which sets the nurse up for liability. She has done this on a number of occassions. I have learned today that she is also doing this to another nurse in the clinic. She is not a new employee but has been there for years. I hear all the others voicing their intense anger and complaining at her but nothing is done. I was like a dog with a bone and wouldn't let this drop, so my manager called the 2 of us together for a meeting which turned out to be a huge disaster- to the point where I told my manager I was looking for another job. And her and I traded insults. When I attempted to address this issue to the clerk during this meeting, the clerk's response was "I was abusing her" and she got up and left the meeting. As a result I can not bring my self to even speak to my manager- My opinnion of my manager now is: she is incompetient, favoritism and doesn't know what to do about solving this ongoing issue. It's like she used this meeting to deliberately make it unpleasant and as a threatening situation so Iwill shut up and don't bring her anymore issues that need solving. The issue between the clerk and I is one involving putting patients out on disability- which the nurses have nothing to do with so we therefore know nothing about the process. The more I have tried to tell this clerk I don't know anything about the disability paperwork, she continues to call me about it. This is the craziest thing.
My solution to the problem, which has only come to me after 1 week of calming my anger to a level of civility, no one speaking to each other, is to take matters into my own hands and have a sit down educational session with this clerk. I have gathered information on the disability paperwork and process from the providers and tech and feel I should go over this information with this clerk in the hopes of putting an end to this craziness. I can't figure out if this woman is just deliberately angering us nurses or if she is thick, dumb and dense- somewhere on the DSM classification with the IQ of below 30.( an idiot, imbicile or moron) and it does seem the nurse manager is entertained by all the anomosity it creates. Why else would she allow this to go on. The nurse manager has done other things to myself and other nurses -up to and including getting the nurse manager before her removed from her job with the help of another nurse who left the clinic in a hurry.
I love my job- it is perfect for me as an older nurse with years of experience in the hospital which my manager does not have. I do not like my manager and don't trust her. I out match her in experience by 26 years. My experience is all inpatient, hers is 2yrs inpatient and 5yrs ED. I need to find some way to not even bother or rely on this manager for anything- only to schedule my vacations at the correct time. I certainly don't need her to assit in clinical decision making. I have been ther almost 2 years and know there are other resourses I can go to for questions on policy specific to the facility.
I also feel the manager should have recognized the need for some education on this disability issue and gone about this in that fashion- whether I be the one educated on disability or the clerk or both. This group meeting stuff is an explosive disaster.
Any insite into this is welcomed