Yelling Doctors, How do you handle them????? - page 23
The other night at work (I work 7PM shift), I admitted a new patient. She was seen at her doctors office a couple days before and was started on PO antibiotics TID. She did not take her antibiotic... Read More
Mar 20, '09For me, it depends on the situation.
Most complaints can be handled through official channels with persistance. Persistance, and sticking together as nurses is key. I think (hope) we will see things change now that JCAHO has decided to join the party on this issue. It really does compromise patient care if people are reluctant to contact a physician who is abusive.
I have hung up on those who yell if on the phone, and walked away if in person, after giving warning that I will not be spoken to in such a manner. I then report them.
Speaking of not handling things the best way:
I was a brand new nurse, and impetuous.The thing I hate most is docs with "grabby hands." One in particular was a butt grabber. I thought it was an accident the first time as we were working together in a small room. I then found out he is known for this. The next time I was ready. As I knelt down to check the chest tube drainage, he grabbed and I elbowed. Hard. Then turned about to sweetly say "Oops! Did I do that?" At the time, I thought of it as providing continuing education, only without the credits. I would now do things differently. I never heard of him doing that again on our floor, but what if he did that to patients? To other nurses at another unit or hospital? I definitely stopped him from doing that to me, but what about the next new nurse?Last edit by AOx1 on Mar 20, '09
Mar 20, '09Quote from truernYes!! And the sad part is that we all jumped on the OP telling her that she shouldn't have called for that instead of giving her positive ways to deal with being yelled at, which was her question in the first place. Well, that's not entirely true, there has been some good advice on ways to handle it, and a few good stories. But I do feel bad for her - this thread got kind of judgemental. Bottom line, nobody should yell at you for doing your job, even if they don't like the way you are doing it, unless there is an immediate safety issue.Anybody else dizzy from all the turns this thread has taken?!?
That said, if I have good reason to call any doctor and he YELLS at me I wouldn't stand for it.
As a healthcare professional caring for HIS patient I have every right and responsibility to call.
Mar 25, '09Thanks to Tom123:
Thanks for your input as to why doctors yelling at nurses shouldn't be tolerated. Obviously, you have the experience in the real world of nursing to
see what's really happening. Thanks for your support.
May 4, '09Hang up! You do not have to put up with this verbal abuse. Just tell him that you are unable to carry on a conversation with him while he is so upset. Then hang up. I have seen it done and it worked very well.