Here's the situation: At 11:20am, the patient asked to go to her worship service which was to start at 11:30 on a different floor, and she needed to be taken in her wheelchair. I wheeled her down the hall and when I saw the aide sitting in the dining room looking at her cell phone, I asked her if she'd take the patient on to the worship service. The aide at first said, "Oh, she doesn't care about the service" but the patient spoke up and said, "Yes, I do" so the aide said to leave her there and she'd take her. It was almost 11:30 when a woman from the worship committee happened to come on to the floor. When she heard the patient was still on the floor, she offered to wheel her to the service. I took her to the dining room and there was the aide still on her cell phone.
In the afternoon, I approached the aide when she was alone and I could speak to her privately. I told her I was surprised that she didn't take the patient to the service, and asked if she was okay. She said, "Look, I've been busy all morning. If you wanted her there, YOU should've taken her." I said that I'd been busy, too, and when I saw her on her cell phone, I thought she had the time. She replied, "That was my break." All I could say was, "Oh, that was your break, huh?" and we both walked on our separate ways.
I am not happy with this. I feel I should've handled this differently but don't know what I should've done. And I also don't know how to go forward with this aide. Any advice any of you can give me will be appreciated.