What would you say to this shocking patient statement? - page 8
Obese female in her forties admitted from the ED for asthma, allergy list a mile long, takes medication for anxiety, depression, fibromyalgia, migraines, chronic back pain, etc. Has packed her comfy... Read More
Sep 13, '12Quote from samadams8Indeed, it is pure oppression to let those kind of things control how we act. And please don't even get me started on that... Customer service fast food restaurant mentality... The customer is always right, even though they may be killing themselves. Understaffed, mentally drained, but still we smile for the "greater good" of the facility
Yes, it's so easy for any of use to be reactionary.
When you encounter patients that appear demanding and bigoted, all you can do is strive to be professional, caring, and do the best you can.
I've been in the field a long time, and I really have learned, in general, that it's allowing oppression to take over my life when I let others get to me. Sucks up too much energy.
It does, however, get frustrating at times. You're busy with people that really want and need help, only to find people coming in that want things that are often beyond what is supposed to be provided. This is why the Press-Ganey business in many ED's is sort of baffling to me.
It's important for people that go into ED to realize that, at times, a lot of your efforts seemed geared towards being a waitress and customer service rep. You even hear ED physicians complain about this ALL the time.
Sep 13, '12Quote from SweetPEIUsually with AMA, you pay out of pocket. Insurance doesn't have to cover your stay if you leave against doctor's advice. In my facility, we have tons of people who end up with huge bills because of that
And usually the rest of society ends of eating the costs.
Sep 13, '12Quote from SweetPEIIndeed, it is pure oppression to let those kind of things control how we act. And please don't even get me started on that... Customer service fast food restaurant mentality... The customer is always right, even though they may be killing themselves. Understaffed, mentally drained, but still we smile for the "greater good" of the facility
Too too true SweetPEI.
Nowadays, many of such folks will wait to be seen by a PA or NP. I'm sure if she pushed the issue, it would be different. It's the silly games that go on. People don't realize an ED can be a big money draw for a hospital, one way or the other.
But too my other point, everyone ends up eating the costs when this nonsense is not limited.
They need more psych sections to EDs, but then, who would want to work them? Seriously.Last edit by samadams8 on Sep 13, '12