We got this new CNA on our unit. Given she is pretty good, not the BEST one but does her job. her attitude is the worst i have ever seen. I can't even talk about the stuff she says without fuming. She has had many many complaints by coworkers and even patients/families about her attitude.
Our unit always pairs one nurse with one CNA. She was paired with me one day and i'm a pretty new nurse (she HATES new nurses the most). Anyway, i had a patient's whose heart rates were in the 180's, wasn't symptomatic. So i paged the doctor, i'm talking with the doctor on the phone writing down orders to put in. She is standing behind me in a very very loud voice "Lets Go Caitlyn. Off the phone now, our patient needs to get cleaned up. He "shat" everywhere" (Yes, she swore outloud) keep in mind her voice is INCREDIBLY loud. She is clapping her hands in my face, while i'm on the phone with the doctor taking orders. I held my finger up trying to tell her to wait until im done. She gets up in my face and goes "Oh no you didn't" YES im still on the phone trying to take orders. The doctor on the other end is furious because he heard all of this. He was like "Who is that? give me her name. i am talking to your manager."
It isn't just me, she has done this countless number of times to everybody. She does it to doctors, she does it to ther CNA, she does it to nurses. She will get inches from your face and always clap "LETS GO!!! WE NEED TO DO THIS NOW." She talks crap about nurses all the time. She HATES nurses and she says it outloud. If you are a nurse, you are crap in her book. It doesn't matter how nice and how helpful you are. If you have an RN behind you're name, you are hated and she will let you know.
"Why do you all complain about 'being so busy' all you do is pass medications. It doesn't take a genious to do that." She is very overweight and always says things like "You just didn't invite me to go with you guys cause you hate fat people."
She swears CONSTANTLY. I once asked the CNA i was with to get a set of vitals while she was getting the patient up in the chair (set of orthos). This mean CNA i'm talking about goes "Are your legs broken Caitlyn? You are capable of doing it yourself" All i asked was for my CNA to get a blood pressure while she was planning on being in there anyway.
She has been talked to many many many times, and it only fuels the fire in her. she will tell of my manager just as much as she does me or anyone else. My manager is at her wits end because there isn't anything she can do about it since the CNAs are union.
Is it really that hard to fire her?? Is there something we can do to get rid of her?? She has GOT TO GO!!!! Seriously, it gets worse everytime you work with her. I can't work with her...i can't do it anymore.
Sweet Rainbow Sprinkles.
If this person is behaving as you describe and your manager can't do anything about it then y'all have the world's best and scariest union in the mix. If, as I suspect, your manager for whatever reason does not wish to dismiss the employee that is another issue.
Above all, keep your own behaviour impeccable. Do not allow her to speak to you or anyone else in a disrespectful manner, call her on her behaviour in a professional way.
eg: If she is clapping in your face explain to her what your priority is at the moment and tell her politely but firmly that she needs to stop. Something to the effect of "right now I am trying to finish my charting. I will be able to help you change the bed in 5 minutes, but right now you are making me uncomfortable and I need you to stop so I can get my work done"
Keep your behaviour professional while setting limits. Sooner or later it will catch up with her, but don't let her drag you down too.
Last edit by CodeteamB on May 13, '13
May 15, '13
by MatrixRn, BSN
My answer is to Document, Document and Document some more. Generally these types of individuals get away with this type of behavior because they can. Maybe the manager does not want to deal with it and just lets it pass or whatever. I do not know the story.
However I do know if you take the time to document each incident you will get traction. Do not document emotions, just document the facts. For example do not say she flew off the handle say. On 12\26 I asked Missy to help with a patient who had soiled himself. She replied "what are your legs broke, why should I help." Make no judgments just give facts.
Giving facts is very hard for HR to refute. Union or not. So moving forward consider keeping a little notebook in your pocket for documentation.
Have I done this. Yes. I kept a file on my desk top from an aggressive peer who was determined to undermine and insult me and everyone around her. I updated the file almost daily with this peers bad behavior towards me and others. When I went to HR with it, they said things like 'she said that to you' or 'she did that" and then with 'we are taking care of this right away.'
No nurse should be a victim to this kind of abuse.
Last edit by MatrixRn on May 15, '13