How to handle nurses who "Don't get it"....? (Kind of long)

Specialties MICU

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I ran into a situation last night that I wasn't quite sure how to handle. I work in a CCU/MICU and was in charge last night, which is actually the norm. Anyway, a fellow nurse, who is rather new, had a patient with respiratory failure who was vented, but not sedated nor restrained. He was extremely anxious and only getting Xanax q6hrs. Anyway, at one point, she went to tha back part of the unit to help someone else with their patient. While she was gone, her patient put on his call light and began to violently shake his bedside rails. So, I went in the room to find out what he needed. He had copious amounts of thick secretions coming out of his mouth, his SPO2 was low (about 90%) and his HR was 140bpm. He was also holding onto his ETT and OGT. I quickly suctioned out his mouth and then happened to notice he had what looked like TF coming out of his ETT. Now, seeing as he had just been pulling on his tubes, I really didn't doubt that this was the case. So, I suctioned him very quickly until his tube was clear, and realized I suctioned out about 200ml of TF-like substace. Since I was in charge and she was no where to be found, I paged the doc and immediatly got a chest x-ray and stat treatment ordered for him. Once she finally reappeared, I filled her in on the situation, and for the most part let her handle the situation from there seeing as it was her patient. She seemed lost, and I really mean lost...she just stood there. So I asked her if she had had high TF residuals or problems earlier and she said no. I told her to check her OGT and if it didn't seem right, just to pull it (better safe than sorry) and put a new one in, and the doc would be up soon. The doc called a few min later, and I told him the patient was much better and seemed okay (and we got him sedated). Anyway, he came up about a half an hour later to check the chest X-ray. As he was checking it, he called me over and asked me to look at it with him, and asked where the OGT was....it was mid-esophagus...and it was clearly in the wrong spot. So he told me to tell the nurse to go pull it...which I did (and had already done 45 min earlier). Soon after, he went back in the room, and the tube was still in! Finally, he told her to pull it as well and she finally did. I guess my question is how would I handle this type of situation? I've been up in the unit for about 3 years, so I in no way consider myself an expert, but to me, she seemed not to get how serious the situation could have gotten had no-one caught it...or how serious an aspiration pneumonia can get when you have a chronic venter. Any advice?

I agree with everything that was said here. I think in some instances, new grads are fine in an ICU...sometimes they are not. I have to really agree with TennRN2004...you need to want to learn, you need to be able to ask for help and you need to be proactive. Actually, I strongly believe that those are things we need, whether we are experienced ICU nurses, new nurses or even 'old' nurses!!

I will say that this person graduated from the same program I did, and came to the unit at the same age I did. I am NOT by any means making myself sound better than her...but I will say that my program did NOT teach nurses to be like this!

I know I have been a little bit harder on her than I have been on some others, but it is only because I truly want to see her succeed. But I cannot justify some of the things she does! I cannot justify her sitting at the desk and goofing off instead of picking up a critical care book, or not being proactive for her patient.

Shortly after this individual came off of orientation, she had a patient with severe sepsis...but she didn't see it. Which as a new nurse, I wouldn't have expected her to catch on her own. But as the person decompensated, nurses with 20+ yrs stepped in and asked if she needed help and attempted to jump in...to which she told them that she was fine, they could leave and she would handle the situation. In short, the person ended up going into arrest and dying. Recognizing that she was in over her head, my NM and I spoke with her...and I remember asking her if she felt she was in over her head and if she was scared...and she thought quite a bit before coming out with a slow yes. I told her that I certainly hoped she felt in over her head and scared....and that feeling shouldn't leave for a very long time. To me, its what keeps me learning...keep me asking questions and seeking answers. I told her, if you have any, any, any question as to what is going on, to ASK!!! I also told her that if an experienced nurse comes into her room and asks if she needs help, to take a step back and see what she was missing, that they are coming in for a reason, to hep and she just might be missing something....to take it as a hint to look a little further and to LET them in to help! I explained to her that we are all there to help her succeed, not to watch her fail but if she didn't let us, we couldn't.

I guess I will take it to my NM again and see what he says. If he doesn't jump in and help, I will go back to the CNS and have her schedule the exams for the nurse and see if it makes a difference.

By the way, I didn't mean to make this into a "New Nurses in ICU" topic. I have seen older, exp. nurses who just "Don't get it" either!!

Thanks for the input everyone, keep it coming.

JS

Specializes in ICU/CCU/MICU/SICU/CTICU.

I know you want her to be good at what she does. We all want that. I can also see from your posts that you really care about nurses "under your watch" sort of speak. But if the NM doesnt do anything, he needs to realize that he is responsible for the nurses that are on his unit. The patients should come first. If they arent getting good care in his unit, what does that say?

I know that it takes thousands of dollars to orient nurses. Why spend that kind of money, if the nurse is not going to learn from her mistakes and try to learn new things to help make the unit better for the patients.

When I was in a supervisory position, it would kill me when I had a nurse that wasn't doing what was needed and not asking for help. It made me question my ability of helping them learn and as a supervisor. After several years of it, I finally learned and accepted that you can only help someone who wants to help themselves.

Well, I finally talked to my NM today about this particular nurse. I told him what happened the other day regarding her patient and told him that I just didn't see things clicking the way they should have been in that situation. I also told him that she STILL has not re-taken her exams. He said to me "I know, I have about 4 people who haven't taken them yet"...so I said "They took the class in SEPTEMBER!" and he replied "I know, I told them all last week that they needed to re-test by the end of the month"...so I said "Or what?" and his response was "Or they will be suspended". So I asked him if he had told them that they would be suspended if they didn't take them in the next two weeks, and he said no, he didn't tell that yet that they would be suspended...but he will. I put it in his hands for now, and HOPEFULLY he lights a fire under these individuals. I told him that maybe making her take her exams would make her study a little bit instead of doing nothing...I guess I'll give it a couple of week and then see what happens!!

Well...

I certainly hope we are on the right track with this particular nurse. The day after I posted the above, I got an email from my NM that I needed to talk to her about her giving lopressor to a patient that was on high dose neo.

So, I pulled her into a room last night (much less formal that the office setting) and explained her error and her error in judgement. She said she had heard something from another nurse and realized the mistake she made. I made it PERFECTLY clear that she CANNOT make those types of mistakes and expect to stay up there. I told her she needs to develop her critical thinking skills, and if that means sitting there and reading a Critical Care book instead of the Chronicles of Narnia, then thats what she needs to do. I also emphasized that those types of skills and judgements are important! I told her that if she didn't complete her exams by the end of the month she would risk suspension....so I gave her the educator's number and told her to schedule with her, to which she asked if I could proctor her exams instead. I told her to have the educator give me a call and we would arrange something for the end of the week.

Once she realized her mistake, she cried, and I let her leave the room for a bit before I went and found her.

I pulled her aside and said that its important for her patients and herself that she learns this stuff, and that I am one who fights for new grads to be in the ICU, but I couldn't fight that fight alone, I needed her to fight it with me and prove that she deserved to be up there. She asked if there was anything else she had done wrong, and I told her that the couple of situations were the ones I was worried about and that she needed to maybe step it up a notch and ask more questions. She agreed, and then thanked me for coming to her in that manner instead of yelling at her. I told her that I expected a change and we would go from this day forward.

Hopefully this works!!!

Jen

Specializes in ICU/CCU/MICU/SICU/CTICU.

Excellent job Jen. Now lets just hope that she took it to heart, and understands the seriousness of it. Neo is a scary drug, much less giving Lopressor with it.

Does your unit have a mentor program? We have implemented one in our unit for new nurses and new grads. It is a totally different person that their preceptor. There are 6 of us who are the "mentors". Each new nurse/grad can choose one of us or all of us to bounce things off of, vent to, cry to, etc. Every so often we will call them to make sure they are doing ok, if they have any questions, concerns etc. At times, we will schedule our lunch with them and go to lunch one on one, to allow them to talk. More of a friend, than anything. It has worked well with the 3 nurses that were most recently hired.

I hope that your nurse will take advantage of the help you are offering, and becomes the nurse that you know she can be.

Again, good job for handling it the way you did. Keep us posted.

That's scary! Lucky the patient was in ICU and not on a floor. Had they been on a floor they might not have gotten the immediate attention needed. Do you need XRAY's for placement before you start TF with NGT's? We used to as we had more than one pt fed into the lung. Now in order to cut costs we use litmus paper. The joys of for profit hospitals:rolleyes:

Thanks Cardiotrans....currently we do not have a mentor program, but it has been mentioned a couple of times and we are looking into it. We are in the process of moving from a 20-bed ICU to a 36-bed unit, in a different part of the building. We are also hiring an educator specifically for the unit (I will HOPEFULLY be able to let you know more about that on Friday...) who will be responsible for drawing up a new preceptor/mentor program as one of their main, and starting projects. I really do hope the nurse takes it to heart...I always know that it hits me a little harder when someone cares (or even acts like they do!). I hope this approach will work with her and I think I will approach her a few times during the shift from now on to make sure she is doing okay and doesn't have any questions! She might just need someone to care about the work she does!

Unahppynurse- We do not use x-ray to check placement for regular salem OGT/NGTs. The only kind we check on x-ray are dobhoffs. Our current policy is to check placement with an air bolus and have a 2nd verification. I do have to say that most of the nurses are fairly conscenscious about this....we are always walking around asking for someone to double check placement. I for one, will NEVER put anything down a fresh tube if no one else has listened to it. Even with a tube that has been there for awhile, I check my placement and if I don't hear it right I will have someone else come listen. We have an x-ray somewhere in our hospital (that I have seen) of an NGT that got coiled up in the sinuses, broke through the thin bone and went to the brain....that's a hard one to explain!

Jen

Well...

I have an update on the current situation I've been dealing with. I went into work last night and when I made rounds at the beginning of my shift, this particular nurse came and found me and informed me that she was taking her Critical Care Exams on Friday and that she had her study material with her and would be reading it when she had a free moment. I told her that I was glad to see it and I was happy that she decided she should take them right away.

Also, last night was the FIRST TIME EVER that she sought me (and maybe others) out to ask questions. Not just questions on her study material, but questions about her patients when she just wasn't quite sure she was going down the right path. I was very happy to see that...she has never asked questions like she did last night and when I talked them through with her, she actually sat there and listened instead of nodding her and and giving me the normal "Yeah, I know". I also spoke with the educator about her and she had mentioned that this particular nurse seems very "task-oriented" and seems like she just carries out tasks without the thought and theories behind what she is doing. I hope that with some proper mentoring and guidance, she can slowly begin to change. I certainly hope that my talk with her actually hit home and she will make a turn in the right direction. I am proud of her right now and I hope she can keep up the good work.

Thanks for all of the advice....I'll keep you all updated!

Jen

Jen: I am a recent grad and am starting orientation for the position i was hired into in mid May. I will be working the stroke unit. Anyways, I read the story you wrote about the problem you was having with the nurse. I just wanted you to know how much this inspires me and gives me confidence, to know that there are nurses out there who really do want to help those of us who are new to a situation. I am so nervous and excited at the same time to begin my career. I have fears of not catching on quick enough, fears of letting my patients down, and fears of letting those I work with down. Thanks for being a caring person and continue to help this nurse out. She may look back years later and remember what you did for her, and do the same thing for other new nurses she encounters. You really gave me hope!! Thanks so much! :icon_hug:

That's why you don't put new grads in ICU.

My husband's first job as an R.N. was in the ICU. He's been there just about a year and gets high praise for being such a good learner/nurse.

Don't assume that if you're new, you're not suited to a particular job. Given the right combination of good student/good teacher, anything is possible.

tjsmom123:

I'm glad that you found confidence in what I said. I truly hope that your experience is a great one, and remember, its what you make of it too!! I haven't had a chance to work very much with this particular nurse....for one reason and one reason only: I was promoted to Nurse Educator/CNS for the entire ICU (we recently combined all of our units under one new roof and see them as one ICU with different subdivisions). With this new job, I will be responsible for creating a mentoring program, which I hope will keep some of the newer people on track. I just started my new job about 2 weeks ago and already love it and have not even thought about the amount of hours I spend at the hospital working because I really do enjoy it that much. Hopefully I can continue to help people (patients AND staff) and make a difference.

Thanks for the reponse....

Jen

Specializes in ICU/CCU/MICU/SICU/CTICU.

Congrats on the new job Jen!!

Sorry I havent been able to post recently, been working lots of OT. Im happy to see that the nurse was beginning to ask questions and actually learning from it. I hope that she continues to grow into the nurse that you know she can be.

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