congratulations! which of those materials you've mentioned help you most? the saunders book, were you doing content or question or both questions and contents. pls. let me know. i'm in california too.
2. " Can you tell me why you don't feel that you need to make any changes?" this not the WHY question. the above question can also be put in this way. " can you tell me the reason you don't feel that you need to make any changes?
answer no. 2 is not WHY answer in the other way round. i think, no 2 question is just for you to find out the reason that the client made the above statement