I hear you. Part of the issue is they sometimes have 10 patients a piece to care for (or more) and so they are not able to keep up. I think always making sure their ID bracelet matches the name on the pitcher would be a good practice, too.
I am looking for ideas to prevent water pitchers that have been refilled being returned to the wrong patients. Our pitchers/jugs are made with a lid that has a straw to drink out of and a separate place to pour water from. They are two separate piece...