Some time ago I was praised for my stern, no nonsense, yet consistently fair approach to home health staff-holding all accountable to the same standards. Since then, we've build a stronger, solid team of clinicians and morale has improved......Now, some time later, I am being told I lack empathy.
I guess at times, I can lack empathy as I really couldn't care less about their problem, my focus is more on working together to find a solution that benefits the staff member with the problem and their need, a solution that does not compromise the operations of the agency, nor the needs of our patients.
I've been praised on my ability to monitor the day to day operations, manage my budget, increase volume etc etc etc..... but now need to build on my relationships with staff and earn their trust and become more empathetic.
Any words of wisdom from our fellow leaders?
I have a sincere desire to manage effectively and succeed in this role. I've got a lot of the technical stuff down, and now realize this may be my stumbling block. Advice greatly appreciated.