Nurses who work in call centers

kit25 · Nov 18, 2008

Telephonic case management is already in the Philippines and catering to US based patients. You have to have a US nurse license before you can even commence work and show that you are eloquent and have a neutral accent to communicate with American patients. You can choose to be deployed in a case management program, prescription drug plan program, utilizations review program, etc.

This will familiarize you to US healthcare system. However, you should also abide by the US HIPAA law.

If you are interested, you can e-mail me. Best of luck

JeRyL · Nov 18, 2008

Hi! I worked in a call center twice now and I handled medical accounts - insurance accounts specifically. They noticed in my resume that I am a BSN graduate (before I was licensed) so they placed me in a medical account.

First is from Teletech in Cainta Rizal inside Robinsons Place Cainta, under United Health Group insurance account. Pay there is good. This job is very easy for me since I am a nurse, and in this account, doctors and nurses were the ones calling me, asking me if, for example, colonoscopy is covered under his patient's account, and so on and so forth. I never got to speak with irate customers since I talk to professionals here and it's really nice to talk to chiropractors and physicians from the US. I even got to talk to a fellow Filipina nurse, and asked me, "Kumusta?". I resigned since I need to process my registration when I found out that I passed.

Second call center work is from HTMT, Ltd. along C5, libis. My account there was Aetna, Ltd. - another medical insurance account. Pay there is better. Unlike United Health Group wherein I get to talk to doctors and nurses, here, I talk to the patients. And yes, I got to talk to irate customers but still, related to my profession, although it gave me lots of headaches. I resigned from this job since I started reviewing for my NCLEX and just last month, I passed.

Yeah, finding a hospital job is very hard. So I tried to earn money by applying for call centers, and leaving this work as soon as I get a phone call from a hospital. Sad to say, no calls yet. =( Now, I'm unemployed, and unfortunately, the only phone calls that I get were from interested call centers willing to hire me.

Ginger's Mom, MSN, RN · Nov 19, 2008

There is a difference, in the USA when I am hiring and I have to candidates equally qualified, one is staying at home and waiting for the call for a nursing position and the other is working a non nursing position, I would hire the person who is working in a non nursing position. My rationale, would be , the poor person had to accept a non nursing position and took the time to look for a job and work. The other person just stayed home and did nothing except look for a position.