is CGFNS scamming people?

World International

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I applied for CES at CGFNS in January. In Feb-March they've got all the papers they need to start processing my case. Over the night my status changed. I called and they told me that my original transcript doesn't match the translation of the transcript,so they sent a letter to my school where they were asking for more details.

The secretary from my nursing school is very sure there isn't any mistake,Cgfns is asking for the all papers again.

I feel like I'm being scamed by CGFNS.:down: There are a lot of money,stress,frustration involved.

I'd like to hear other stories about CGFNS, positive or negative.

Thank you!

Specializes in CTICU.

It's not a matter of them making sure everything is correct. They frequently lose documents, refuse to transfer calls to a supervisor, incorrectly charge and then fail to refund fees, fail to answer the phone/fax/mail etc. Their "customer service" is just horrific - and they don't have to improve, because you don't have a choice about using them.

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Specializes in ITU, Surg, District & School Nurse.
It's not a matter of them making sure everything is correct. They frequently lose documents, refuse to transfer calls to a supervisor, incorrectly charge and then fail to refund fees, fail to answer the phone/fax/mail etc. Their "customer service" is just horrific - and they don't have to improve, because you don't have a choice about using them.

Guess everyone's experience is different then, they always answered the phone when I rang and I rang a LOT, they always answered my emails promptly, they didn't lose my documents, quite the opposite in fact, ALL the copies they requested were in my file! They didn't ask for any extra money on top of the original application. The problem I had was getting them to identify that the correct documentation had been sent off but that got sorted eventually.

What they did do however was forget to assign my file to a credentialler so it sat gathering dust for 4 months but I did get to speak to a supervisor as soon as I asked and I did get my evaluation done within a few days once the errors were highlighted. I always made sure I got to 'discuss' my case and always asked their advice on getting my situation sorted and I am now an American RN so I'm happy, will be even happier when I get my GC :D

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