This is by far my biggest challenge in home health. Not actually finding where they live (I have a GPS) but tracking them down. I'd say the 3 most common recordings I get when calling a patient are:
1. This number is no longer accepting calls
2. This voicemail box is full
3. The person you are calling has a voicemail box that has not been set up.
I have gotten all of these messages in the last day trying to track down patients.
Maybe it's because I work inner-city but in the 8 months I've been at this job, I'd say I have some patients who have changed phone numbers at least once/month without informing the agency. I usually find that out when I call and a random person answers and says "Oh I borrowed my sister's boyfriend's cousin's baby mama's phone".
Do others of you have this problem?