Help please! I am somewhat new to home health.
I was sent to open a case yesterday. The agency supervisor told me to open the case and make 2 visits per week for 1 or 2 months. I was also told to get the billing information, find out if they want a home health aid or physical therapy. I went to the home, did the full assessment, patient teaching - the works. When I was wrapping it up, I asked when it would be convenient to return.
The family and patient told me that they understood that their doctor was sending a home health nurse to do 1 visit and no more. They did not want any further home health than 1 visit to check the patient. They wanted me to relay all information to their doctor.
I called my supervisor and was told to "Call them and tell them that you are making 4 more visits or we won't get paid."
I responded that the family and patient did not want home health services and I could not do this. It seems that this should be the responsibility of the home health agency - not the nurse.
Does your home health agency business office call the families before you go out to open the case and discuss billing, number of visits and services expected?
I was shocked. Am I expected to be the business office and billing office too?
It looks like the agency will not reimburse me for the visit or my mileage which was 94 miles.