Hey, everyone... found lots of help for myself; if you're having troubles with your case, I know it's different in each state... but if you're having trouble with the screw-up of the HANDLING of the case itself, you need to go online and find the handbook (in my case IPN). It contains your rights as a participant. you have a right to a second-opinion evaluation , etc, etc, and you can send complaints to the Certification Board in your state. (in my case, FL.CERTIFICATION BOARD) the form is available online to print out, or you can send for it. GEE, funny I never got a handbook, or was told there IS one!! There are similar ones to report DON's, Supervisors, Addiction Specialists, on and on...I found out, my case manager is a CAAPP-1...Get THIS!! no license, no certification, not a nurse, no BS, BA, MS, AS, NUTHIN'...got the "title" with EXPERIENCE!!!! wow- this if getting to be too much...remember, these (IPN) agencies are run by your state Certification Board...even if they aren't Certified. hope this helps others...I'm still at it!