What you didn't know

I hardly ever write about work but this stayed with me and demanded to be given flight. I had left the ICU to take a break from this sort of thing. But you really can't hide. Nurses Announcements Archive Article

You knew I was late at bringing you the ice water you had asked for. I know you knew this because the nurse who relieved me that day told me about how you complained for quite some time about it. How you couldn't believe I couldn't keep up with the two patients I had in the CDU. You knew you didn't want to be in the hospital on Christmas Eve. You knew you had more important things to be doing. You knew you had family waiting for you to get home. But here are a few things you didn't know.

You didn't know that my other patient, just across the hall from you, a 23 year old daughter of a loving family, mother of a 3 year old boy, had just gone from bad to very much worse. You didn't know how I kept my voice calm in the room as I told my aide to call for the doctor even though my internal voice was screeching. You didn't know how many times I kept telling myself this wasn't happening. I had taken a job away from my usual ICU so this wouldn't happen. You didn't know, as I did, that her heart was going to fail her three seconds before she did. You didn't know the fear in her mother's eyes as I caught her gaze as I was compressing her daughter's chest. You didn't know about the controlled chaos that the code team always brings with it, the intubation, the bagging, the endless rounds of code drugs. You didn't know the word I uttered when the doctor finally gave up, nor the hatred with which it was uttered.

You didn't know how I begged him for one more minute even though I knew it would make no difference. You didn't know I was left alone in the room to clean up the aftermath, to make a very unnatural scene look somewhat natural for the family when they came back in. You didn't know that while I was getting that ice water that you received late I was thinking about what I could have possibly missed that would have made a difference. You didn't know that by the time I gave you that ice water I was blaming myself. You didn't know that after the family left I sat by her and told her how sorry I was that I failed. You didn't know how incredibly heavy her body was as I assisted the funeral home worker transfer it from my bed to his stretcher.

You didn't know that on that Christmas morning I wouldn't be thinking of my son and his third Christmas, but of another 3 year old boy instead, a boy who would forever remember Christmas not as a time of joy, but instead as the day he lost his mother. You didn't know that a part of me will always remember it that way as well.

You didn't know any of these things because I didn't let you see them as I gave you that ice water, late as it was. I simply apologized and asked if there was anything else I could do for you. The fact that you didn't know any of those things is a source of pride to me. It proves that I can go about my duties with a calm demeanor, regardless of what calamity may have happened. That fact says something about me, but as I get older I'm not sure it says anything positive. In fact, it seems to point to something very tiring indeed.

Wow!!!very powerful

Specializes in Oncology; medical specialty website.
Your story (and those of many others...some of them my own unfortunately) should be laid out on the first page of every press ganey survey in existence. I hope you find peace among the inevitable and unforgettable.

It should also be required reading for prospective nursing students.

You are a gifted writer. I hope to see more blogs/articles from you. And (((Ballistex)))...you need a hug after a shift like that.

It should also be required reading for prospective nursing students.

You are a gifted writer. I hope to see more blogs/articles from you. And (((Ballistex)))...you need a hug after a shift like that.

Yes, hugs! and I agree - it should be required reading for nursing students. As well as a reminder to the rest of us to simply smile and apologize. :mask:

Very nice story! This reminds me of the time I had a patient physically walk to another patient's room (who I was trying to get to stop bleeding) to tell me I forgot his milk. This is not okay. We are there to help patients who are sick, not be treated like their personal waitresses. I'm disappointed in healthcare today, patient satisfaction surveys hardly asking about care. Don't get me wrong, I will bend over backwards to make someone a sandwich or bring them drinks but my priority will be a patient who is in crisis anyday..... and if the patient satisfaction rating goes down, oh well. At least we knew we did the best for the patient who truly needed the care at the moment.

It sounds like you did everything you could for your patient. It's hard to not second guess yourself but you did an excellent job! I'm sure her family was very grateful to have you as her nurse. You were there when she needed you the most.

yessss 👏🏾👏🏾

Specializes in med/surg.

What a beautiful story and how incredibly true. The everyday life of all nurses who work so hard to keep all their patients healthy and comfortable, a reality that sometimes isn't able to be accomplished.

I'm sorry this is a common occurrence for you. I live in your world also. You just want to tell the ungrateful patient everything that's going on just to set them in their place, but you don't because your a good nurse. Thank you for the story