what is an acceptable response time to call bell in ltc? - page 2

:confused:My mom is a resident of a ltc for approx 3 yrs. This problem arises every so often and I don't know the answer. I thought maybe some of you could be of help. What is an acceptable or appropriate time to wait for a... Read More

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    When I did LTC, our policy was that the wait should never be more than ten minutes. But, for many of the reasons already mentioned, that was sometimes not possible. No matter how many CNAs or nurses are working, there are always times that every one is busy. We encouraged our residents to ring as soon as they felt the urge to use the bathroom instead of waiting until the urge was strong. We implemented B & B programs that attempted to keep track of when people usually needed to go and we did our best to accomoate that. People who insisted on being helped to bed immediately after supper generally were served their meals last so that the other reisdents were closer to being done when they were ready for bed. There is no perfect system...even with optimal staffing. Most of the time the residents don't need to be told they are short staffed...they can tell.

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    thanks for all the responses. I suppose there is no one answer. My mom is already supposed to be on a q 2hr bathroom routine and I am 99% sure that doesn't happen. She is also supposed to be walked in the hall daily and that doesn't happen either. Talking to the DON and administrator are like talking to the wall. The DON is always right and the administrator backs her up. I did talk to the LPN that cares for my mom the most and explained our concerns. She told me they are trying to make adjustments to the schedule for tolieting etc. I really hate being put in the middle of this, because as a nurse I understand, you can't be every where at once, but what makes one person more important than another espically when that person is your mom. The LTC is very convient for our family and moving mom would probably open another can of worms. I really think that you have to pick your battles. I just try to be as opened minded as possible. :redpinkhe
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    Quote from jrbl77
    thanks for all the responses. I suppose there is no one answer. My mom is already supposed to be on a q 2hr bathroom routine and I am 99% sure that doesn't happen. She is also supposed to be walked in the hall daily and that doesn't happen either. Talking to the DON and administrator are like talking to the wall. The DON is always right and the administrator backs her up. I did talk to the LPN that cares for my mom the most and explained our concerns. She told me they are trying to make adjustments to the schedule for tolieting etc. I really hate being put in the middle of this, because as a nurse I understand, you can't be every where at once, but what makes one person more important than another espically when that person is your mom. The LTC is very convient for our family and moving mom would probably open another can of worms. I really think that you have to pick your battles. I just try to be as opened minded as possible. :redpinkhe

    Again, I appreciate your understanding and looking at this from a nurse's point of view. BUT, don't lose site of the fact that you were this woman's daughter L O N G before you were a nurse. Stick up for your Mom if you need to. If you don't who will.


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