It never ceases to amaze me how "families" call the nurses station and either 1. demand info or 2. politely request info on a patient (and then get mad when I refuse them).
Honestly, you wouldn't call up say, a hotel and say tell me about Mr X staying there...you'd probably get a dial tone.
Case in point, last night a family member calls and automatically assumes that whoever is answering the phone (me) knows about every single patient in the hospital, and wants an "update on her father's status" (someone didn't take their common sense pills this morning!)
She proceeds to go on about her day, her struggles (hey I got a lady trying to jump out of bed, but do you care?), until I politely stop her, and say, "I cannot give you any information, however, you can call your father directly" You can guess the rest...(sigh)