Our hospital is, in my opinion, overly focussed on "customer service." I don't know how many times I have gone into the patient's room to give drugs, do a procedure, do an assessment, draw a lab, whatever, and the pt. is just talking on the telephone, sees me there, and just ignores me.
I don't have time to keep coming back and seeing if the patient is "available." It's a hospital, not a spa.
Have you seen this a lot where you work and what do you do about it?
I had a guy yell at me recently because I asked him to get off the phone, after waiting 5 minutes, to take oral meds and get a respiratory treatment.