I was talking so our "Clinical Nurse Leader" who mentioned a pizza party we were having. I asked why and she said "our customer service scores came back for May and they were awesome!".
"But our customer service scores for June were terrible, I don't know why".
Me: Isn't that when management decided to cut staff because they claimed they were in a state of financial hardship?
Her: Looking like a totally clueless person who has a light go off above their head. "You know you might be right".
I wanted to say "DUH!". But my response was "They can't have it all, they cut staff, the patients get poor care and poor customer service, so I don't want to be lectured on how to give good customer service because our pizza party proves we can do it...........IF WE HAVE PROPER AND SAFE STAFF!".
Rant over. I'm off to write my senator now........again.
