Hourly rounding... I have the time

[DebRN06]

I'm fine with the hourly rounding thing. Actually think it is a good idea and honestly has saved me from annoyance a few times from pts that had said I hadn't been in the room. All my manager had to do was look at the rounding sheet and see my initials and times I had been in the room.

What really is bugging me is how far the hospital has taken this. Every nurse in the hospital has been tested, with actual pts and management watching us. We have a script we have to follow and and have to hit every point... such as when introducing ourselves we have to "build ourselves up" ..."I have been a nurse for __ yrs, I am a certified tele nurse", etc and build up our co-workers or other departments... "Jane is your PCT today...she is excellent!" We also have to ask EVERY time if they need to use the washroom. No exceptions. Even if the pt is independent. The list goes on.

Mgmt is actually asking the pts if we are going through the whole stupid script everytime we go in the room, and we are getting written up if the pt says no. It takes about 5 min to go through it properly and that is if the pt doesn't ask for anything.

I really didn't need this to ensure I see my pts... I am sick of feeling like I am being baby-sat or that they don't trust us to do our freakin job. There are so many other things that mgmt need to spend their time on that could actually make some difference to their staff and pts. An Rn or PCT was already in each room hourly (at very least) without this craziness. They think it is going to cut down on call-lights, but fail to realize that most call-lights are from pts that are overly needy, confused or the few that are just plain jerks and like to make us run around. Mgmt also thinks this will raise our scores... and have gone overboard with this instead of fixing the actual problems.

I am sorry this is so long. I am just so annoyed with the stupidity of mgmt in the hospitals.

[10MG-IV]

I think if all the money that hospitals spent on paying Press Gainey and the other customer service groups, and the money the hospitals spent on the suits to make sure staff is doing this crap, well if they put that money into nursing staff, and just let the nurses be nurses, the complaints would go down all around.

Have to give it to Press Gainey and Studer, they created a fake "need" and are there to fill that need. Imagine, if my hospital didn't pay good money to send out PG surveys, then they wouldn't have to pay good money to people in the meetings reading the survey results, and they wouldn't have to pay good money on people to teach us how to get better scores on them. Not to mention, PG has made a survey that's impossible to maintain good scores on. It's an amazing scam they have going, (as does Joint Commission.) I'm very impressed, somebody learned a lot in business school! (Too bad they didn't spend some time in nursing school too.)

Sing it sista, :heartbeat Sing it. :dncgbby:Yeah you right. :heartbeat

[FNP45]

Sounds like INOVA. They are setting up for big lawsuits and failures.

[cherrybreeze, ADN, RN]

The scripting I can't stand. I have no problem talking up my colleagues, and in fact I always have, WHEN IT'S WARRANTED. I won't lie though! It's the insincerity of everyone saying the same thing over and over again that makes us ALL look like uncaring sheep, and that burns me. I know how to talk to patients!

The hourly rounding, though...I know we pretty much do/did it anyway. In our facility, since we've implemented hourly rounding, we HAVE seen a decrease in the number of patient falls, and in pressure ulcers. So it DOES work, and we're finding out more and more that it is....

[Tait, MSN, RN]

I am all for hospitality and customer service, but this is the kinda of crap that gives working for "patient satisfaction" a really bad rap.