GUILTY UNTIL PROVEN INNOCENT is more like it
Sounds harsh, I know, but it's pretty much true. "Innocent until proven guilty" applies to the criminal justice system, which we are not talking about in this situation. Remember that the purpose of all the state and federal regulations is to protect the public
, not healthcare providers. In my agency, we go into the hospital with an open mind and no preconceptions (as much as possible given that we're all human beings ...
), and look for evidence or documentation that supports or disproves the allegations. But, as I said, we can't accept someone's say-so as "evidence."
Look at it this way: If a family member of yours were harmed in a hospital and you complained to my agency about it, would you want us to go into the hospital, ask staff about it, and, when they said, "Oh, nooo, we didn't do anything like that ...", say, "Okay then, thanks for clearing that up for us" and be on our way? How good a job of protecting the public would we be doing?
For better or worse (depending on how you look at it), I and the rest of us surveyors are the living embodiment of the old healthcare adage, "If it isn't documented, it didn't happen."
I hope you will get some good advice before the hearing, do everything you can to be prepared, and best wishes for the 18th!!