First, congrats Ryan!!!
I can TOTALLY understand wanting to get out of management. I left after 11 years at the same company being the Case Management supervisor over 9 nurses and a case management assistant. My staff was EXCELLENT. Management SUCKED.
If I could have had my staff without all the middle and upper management bull pooky it would have been utopia.
I missed being out in the field. I had forgotten how much I enjoyed working with docs (well, most of them :chuckle) and having some patient interaction. In management, I spent 70% of my time in meetings. Meetings about meetings. Meetings to have meetings. Meetings in meetings. Ugh!!
1. If you have forms that you know the insured needs filled out by the doc, have those forms with you. Get them filled out right then and there.
2. Anticipate. If you know someone is going to have surgery, discuss authorization with the insured. If you have authorizing ability, this will not be an issue. A doc is WAY impressed if they don't have to go through hoops to get an authorization if you can do it right then and there.
3. Know the providers on the self-insured panel. Carry a book with you. Again, anticipate needs. If you have someone with a knee injury having classic popping and clicking, know which MRI facility is near that patient and anticipate the doctor ordering it. Or, go even further - why get an MRI when the doc knows from his exam that an arthroscopy is in order? Go straight for the arthroscopy and save $$$ from doing a test to confirm what he/she already knows.
4. Get a list from your self-insureds on who their VIP's are. Yes, I know we treat all our clients the same and like VIP's, but it's a good thing to KNOW.
5. Do a face-to-face with your self-insured when possible. Even if it's just once. It helps to have a face with a name.
6. Train yourself to have a starting time and stopping time in your home office.
7. ORGANIZE yourself. Keep a rolodex. Don't depend to heavily on your palm and computer. You don't want to be TOTALLY incapacitated in the event of a power outage.
8. Make sure you don't make calls from your personal phone. If you do, make sure your phone number is blocked.
9. If your home address is published in the phone book, make sure you get your number and your home address unlisted. Get a PO Box if you'll be getting correspondence at home instead of the office.
10. Keep copies of your timesheets and expense reports. (I know, that's a no-brainer, but I'm on a roll here
11. STAY IN TOUCH with your colleagues. Have lunch with them sometimes. You don't want to isolate yourself too much from your peers. It's easy to do when working at home, but interaction is valuable!
That's all I can think of for now. Let us know how it goes!