Medical Assistants in the office - page 9

This is probably going to open a can of worms.............but how do you all feel about replacing nurses in the office setting with Medical Assistants? How (if at all) do you feel it affects patient... Read More

  1. by   happyinmyheart
    There's an MA program in my area. It has no prerequisites, no high school grade requirements, all you need is a GED. It's simply a 6 month training program. I don't know about you.... But I would prefer a little more training from someone involved in my healthcare. I'm not saying MA's are bad, I just think their education varies drastically... And people view them as nurses (which is also dangerous)
  2. by   klone
    Quote from hayest
    Some of them just don't say anything because nothing would be done.
    Okay, so WHY do you pay $1600/year for this practice? He had his clerical staff reading your personal emails to him, he hires unprofessional clinical staff that give out wrong information and practice outside their scope, he doesn't pay attention or care about patient complaints, and he went against your wishes to use Lidocaine before an IV start. And that is just what you shared here.

    I would say that if you're going to a concierge practice, you should be expecting and getting higher standards for care.

    (I still think it's presumptuous to expect that you should have input in his hiring decisions, however)
  3. by   hayest
    Quote from BuckyBadgerRN
    You didn't answer my question. WHY are you posting here? You are NOT a nurse. You are NOT a medical assistant. You are NOT a CNA. You are NOT a student of any medical career. Seriously, this website is NOT meant for you.
    I apologize for not answering your question. I'm an HR Manager, who is a Medical Office Administrator over a large group of physicians and their staff. I believe I am qualified to voice my opinion.
  4. by   hayest
    Quote from happyinmyheart
    There's an MA program in my area. It has no prerequisites, no high school grade requirements, all you need is a GED. It's simply a 6 month training program. I don't know about you.... But I would prefer a little more training from someone involved in my healthcare. I'm not saying MA's are bad, I just think their education varies drastically... And people view them as nurses (which is also dangerous)
    I agree 100% with your comment.
  5. by   Red Kryptonite
    Quote from hayest
    I apologize for not answering your question. I'm an HR Manager, who is a Medical Office Administrator over a large group of physicians and their staff. I believe I am qualified to voice my opinion.
    You're a weirdo who refuses to let anyone tattooed or pierced touch you because you assume they have hepatitis, and who refuses male nurses caring for you but are fine with male doctors.

    I think it's time to add to my ignore list.
  6. by   hayest
    [QUOTE=klone;8492245]Okay, so WHY do you pay $1600/year for this practice? He had his clerical staff reading your personal emails to him, he hires unprofessional clinical staff that give out wrong information and practice outside their scope, he doesn't pay attention or care about patient complaints, and he went against your wishes to use Lidocaine before an IV start. And that is just what you shared here.
    QUOTE]

    I have asked myself that question alot, but I go to him because he has done more for my health than the previous doctor I went to. When I realized his staff was reading emails. I stopped using what they called a "secured site" and now my emails go to his home computer. After the variety of mistakes, I refused to speak to his staff and he knows this. His staff is gone and a new group has started. I will just wait and watch on how they are. Although, I will probably, when needed, I will just call him directly and not go through office personnel. In regards to the Lidocaine, he knows I'm upset with him on that, but I also understand that he was uneasy to do my IV, even though he does do them. He always starts them without Lidocaine. The day of surgery, I was scared to death and I wasn't thinking about the Lidocaine until it was too late and I felt the stick. The $1600 is worth the care I receive from him, as well as my husband and children. It's hard to express in words how amazing he is unless you have gone to him. As I said before, he knows he is hiring the wrong people, but he doesn't want to take the time to find the right person, so he will continue to hire the wrong people until he decides to go a different route. I can only express to him my feelings, as a patient, what I see and hear, and some of the incidents he has agreed were very unprofessional. I can only hope more patients will speak up and let him know or the other MD know how their staff is. It's not all on him, the other MD and office manager has a voice too in who they hire. They also don't want to pay for the right person, they start off low in pay, so they are getting what they paid for. One day, the lightbulb will come on and the right person will be hired. The office used to run smooth and was great, but the last 5 years, the office went down hill with the additional staff hired.
  7. by   hayest
    Thank you! I guess I'm weird, but I'm without tattoos and piercings. We all have choices and patients have the right to request for certain care givers on their team and that's just what I did. In the area that I live in, tattoos and piercings are not "shown" in the health care field. They are covered, but they are shown if they do not wear the correct cover, or ones who have them around their ankle or top of their foot. If they pull their hair up and something is on the back of their neck. So I would say the majority of the offices around here have the same rule of no visible tattoos/piercings. No, I haven't gone to every medical office in this city, but I've had this discussion before with many others who go to other offices and know what their guidelines are. A lot of medical offices websites will have a list of their guidelines under employment for their facilities. I'm done! Obviously, I have struck a nerve with many out there, but I'm sure there are just as many who feel the same way as I do.
  8. by   klone
    Can we not call each other names please?

    Hayest, I'm certainly not going to tell you you shouldn't be here. I think non-nurses can provide valuable insight from an alternative perspective.

    It doesn't sound like the office manager is pulling his/her weight as well.
    Last edit by klone on May 10, '15
  9. by   BuckyBadgerRN
    By your argument, Practically anyone should be invited to post here. In order not to violate tos, I'm holding back a litany if thoughts that are running through my head about you and what you believe should or should not happen behind the scenes at your personal physicians office. Suffice to say that i still maintain my position that this is not a site for you to be spouting your theories In. The ma's that you openly despise are are far bigger asset to the medical care team than you are as an hr manager over a group of physicians.
  10. by   hayest
    Quote from klone
    Can we not call each other names please?

    Hayest, I'm certainly not going to tell you you shouldn't be here. I think non-nurses can provide valuable insight from an alternative perspective.

    It doesn't sound like the office manager is pulling his/her weight as well.

    I'm sorry, I didn't think I called anyone a name.

    Thank you. I agree both medical personnel and non medical personnel can learn from this site. I have learned a lot by reading different posts. I've learned a lot by asking questions.

    You are very accurate with your statement. The office manager isn't pulling her weight. She is only there a few days a week, so also doesn't see or hear what goes on.
  11. by   klone
    Quote from hayest
    I'm sorry, I didn't think I called anyone a name..
    You didn't.
  12. by   Standardethics
    Final straw yesterday. (I did post some of this in another forum- sorry). The final straw came today when the office where I specifically asked to speak to the "triage nurse," lied when I verified that I was speaking to an RN. We're talking cardiac intervention office here. I've now contacted state legislators to institute laws regarding who can do what and with whom and how they are identified. I came here today, urge all RNs, AAS, CNAs, BSNs, MSNs, and PHDs to take a public stand, including contacting state legislators, against the practice of using medical assistants in the offices for clinical care without proper name tags and public education. As a result of the lie, I learned that the specialty cardiology practice has not one RN in the office. All the "triage nurses" are medical assistants and not certified. How can I not cancel my appointment under these circumstances.
  13. by   hayest
    Quote from Standardethics
    Final straw yesterday. (I did post some of this in another forum- sorry). The final straw came today when the office where I specifically asked to speak to the "triage nurse," lied when I verified that I was speaking to an RN. We're talking cardiac intervention office here. I've now contacted state legislators to institute laws regarding who can do what and with whom and how they are identified. I came here today, urge all RNs, AAS, CNAs, BSNs, MSNs, and PHDs to take a public stand, including contacting state legislators, against the practice of using medical assistants in the offices for clinical care without proper name tags and public education. As a result of the lie, I learned that the specialty cardiology practice has not one RN in the office. All the "triage nurses" are medical assistants and not certified. How can I not cancel my appointment under these circumstances.
    Thank you for taking a stand and contacting state legislators. As a patient, I personally want to thank you. I agree with your thoughts, especially when you were lied to. Medical assistants should not be doing triage. I have reached out to the AAMA asking them to send out a letter regarding the medical assistants scope of practice and other rules behind a medical assistant to every physician office in the US. The physicians are also forgetting that they are not nurses and what direct supervision means in the office. I even offered to send out the publication to the medical offices for them. You can also turn the office in for her lying to you. Depending what state, it could be considered a felony or a misdemeanor and the office could be fined and closed for a short period of time for medical assistants indicating they are nurses. I hope their information to you did not cause harm to you or a family member.

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