I've been reading the various responses here and am appalled at some of the harsh words directed at the OP, who I feel needs to learn more about addictions overall, but whose heart is in the right place.
Now I'm going to offer a bit of perspective from someone with a long history of ETOH abuse plus mental illness.
First, anyone working with alcoholics/addicts should understand that most of us have co-morbid psychiatric disorders, which we may unknowingly be trying to tamp down with substances. For example, I abused alcohol off and on from the age of 17 until my early 30s, never realizing that I was masking symptoms of manic depression. I never landed in a rehab, but when I stopped drinking for the last time, I remember wondering what I was supposed to do about my anxiety, restlessness, and agitation. Food came in handy, and that's what I self-medicated with for decades until finally being put on mood-stabilizing medications in early 2012.
This thread makes me wonder how my recovery (been sober almost 22 years now) might have gone had I not had access to my "drug" of choice. Or if someone had tried to teach me some sort of "lesson" by withholding Oreos and Cheez-Its when I desperately needed SOMETHING to calm me down during the stresses of early sobriety. Yes, I gained 30 lbs. that first year, but I was so much healthier overall because I was no longer poisoning myself with ETOH. And the compulsive eating also went away once I went on medication to control my mood fluctuations.
I'm telling all of this because I want nurses who work in addictions to know that early recovery is NOT the time to take away everything that helps hold an addict/alcoholic together. There's a reason doctors write the PRN orders the way they do, and if the patient knows s/he can get the meds when s/he needs them, s/he is less likely to be anxious about it. Nursing staff also need to be consistent across the board---a patient shouldn't be able to get meds Q 2h from one nurse, and few or none from another.
The other point I want to make is this: a patient is much, much more than a diagnosis or a set of symptoms. Underneath that manipulative, whiny, unpleasant exterior is a hurting human being who did NOT come into the world with the desire to be an addict/alcoholic. No, you can't "fix" these folks, and some will never recover no matter how many times they visit your facility. But some will, and you should want to make their transition to clean/sober living as welcoming as possible for the best chance at full recovery. The tough stuff will come later, and it'll keep right on coming for a long, long time.....trust me.