To Nurses Coming to America....

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One of the biggest and most common complaints in nursing in the US is how to deal with complaining patients and families. As a future US nurse how do you plan on dealing with these same issues and how is it handled in your own country?

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Interesting question. Why do you ask?

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Great question! Be interesting to see how nurses from other countries deal with demanding patients and obnoxious families who show no gratitude for the care they receive, and instead act as though the nurses don't wait on them quickly enough.

Just a guess, but I doubt very much that in other countries these folks are coddled like they are here. Think this 'customer service' thing is purely American. JMHO

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Interesting question. Why do you ask?

I am just curious to see if foreign nurses have this problem in their home countries and how they deal with it..maybe I can learn something here. And also, to see how they have prepared themselves to work under these conditions in the american environment..do they really know what they are getting into?

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Specializes in Multiple.

I hate to burst a bubble, but the 'customer service' thing is not just present in the USA... we have a complaints process which means any complaint has to be thoroughly investigated here in the UK - we positively promote complaining! See here http://www.dh.gov.uk/PolicyAndGuidance/OrganisationPolicy/ComplaintsPolicy/NHSComplaintsProcedure/NHSComplaintsProcedureArticle/fs/en?CONTENT_ID=4080900&chk=nxiG%2B5 for more info!!

In my experience, complaints happen because patients and their loved ones don't understand what's happening, and what we expect from them. Once I have addressed this information deficit, they soon stop complaining! :lol2:

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Boy I would sure hate to have that job, listening to all those complaints. Sounds like a no win situation.

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