Survival skills for PHN?

[RNBelle]

Well after working night shift in a post partum unit that I loved, the army moved me and my husband. So I decided to try something different. Now I only had few months experience before I took a PHN job.

For the record I love my job. But it is the people that I am working with that are about to drive me nuts. I am supervisor for a few other people. Some of them wont even talk to each other, they tattle on each other, low customer service standards, and I dont necessarily believe things are being done correctly. I know I am needed in that job, I know my patients and the community needs me. But some days I want to cry and run away into the woods.

Any words of wisdom??

[mizfradd, CNA]

Wow....except for the 'low customer service standards' it sounds like one part of the Health dept. where I work. We do have high customer service standards.

I have no real words of wisdom for you RNBelle, other than keep your chin up, always put forth your best effort in all that you do there and not let those type of people get you down. I get along very well with everyone because I refused when I was first hired to get sucked into the mind games that the various cliques play and let it be known right off the bat by verbalizing (in a nice way) that, "I want to just do my job to the best of my ablities and go home at the end of the day."

And when faced with gossiping and backstabbing, I always had something nice to say about whomever was being talked about to me directly, by saying "so and so has always been very cordial to me and has taught and/or helped me well, etc."

They, (several members of the cliques) leave me alone and respond nicely to me because they know I will not talk about anybody or divulge things already said by them.

I look at like this...I'm there for the patients and their care and not for employee drama. :wink2:

Good luck to you RNBelle...you are there for a reason...perhaps it's meant for you to help bring the standard of customer care up to par for that Health Dept.!