In my online search for a new homehealth field nurse position I discovered a hospital website that used the term 'guest' in lieu of 'patient" Is this political correctness? Is a healthcare now a tourism/hospitality career? When did this happen?
Since a "guest" is by invitation.. may I suggest the pain in the backside knee replacement patient, who is refusing to do PT, wants pain meds every 4 hrs..not a second later, and weights 300+ lbs and expects the nurses to lift him up in bed just as often that he is no longer welcome?
The problem is that uneducated patients make uneducated /ignorant demands and in the name of bs service the staff is forced to go with it. Patients have the right to refuse, they can refuse everything for all I care. What i HATE is the , " HOW MANY F%$^&* TIMES DO YOU HAVE TO DO THIS?" meaning assessments/vitals etc on post ops or patients who NEED to be assessed that often.
Back in adults, when people refused, I really didn't care. Chart refused, move on with my day. One guy got mad because I didn't talk him into it. I'm sorry, but I refuse to care more about your health than you do, and I'm not going to coerce you into doing what you need to do.
Now that I do peds.... Why did you bring your child to the hospital if you aren't going to let us do anything? Believe me, I don't want to wake you up, I want to wake up your child even less, but I'd rather the dayshift not come into the room and find your child DEAD.
One of my last shifts, we had a kid that the parents were already refusing vital signs in the ED. It's sort of understandable if you've been there a couple days and your kid is stable. BUT YOU JUST GOT HERE. YOUR CHILD IS SICK!!
Not getting blankets, or pillow fluffing, or emptying trashcans (although it should NOT BE MY JOB IF OTHERS ARE GETTING PAID FOR THAT AND SITTING IN THE BREAKROOM ALL DAY))ahhhhhhhhhhhhhhhh
My #1 pet peeve, everything that nobody else in the hospital wants to do gets pawned off on the nursing staff. If we expect someone else to do their job, we "think we're too good" to empty the trash or whatever. Never mind, they never have to do our jobs...
I'd rather the dayshift not come into the room and find your child DEAD.
A physician has recently taken to writing orders, "Patient requests to not be disturbed from 2200 - 0500." Guess who's gonna take the fall when dayshift comes in to a patient with rigor mortis?
A physician has recently taken to writing orders, "Patient requests to not be disturbed from 2200 - 0500." Guess who's gonna take the fall when dayshift comes in to a patient with rigor mortis?
It would be soooo hard for me to not write below that, "Nurse requests to not be disturbed from 0500-2200."
Specializes in Medical Surgical/Addiction/Mental Health.
I am all for giving good care and good customer service. I am sure most of you have heard the expression, “give an inch and they will take a mile.” Facilities want to WOW the guest. The thing is that people go to the hospital because they are sick or in need of some kind of procedure. It is not a vacation in Key West at the Hilton, yet that seems to be the expectation. Our profession has struggled with making people aware that we are professionals. Yet here we are fluffing pillow (and I mean only pillows unless the job description changes…in which case I will be turning in my immediate notice to “check out”), upscale meals, optional massages, and of course, the most up-to-date technology and décor.
I think this supports the need to change the nursing education curriculum. Rather than taking a physical assessment class, we will replace it with a customer satisfaction course. Crazy…
wooh, BSN, RN
1 Article; 4,383 Posts
Back in adults, when people refused, I really didn't care. Chart refused, move on with my day. One guy got mad because I didn't talk him into it. I'm sorry, but I refuse to care more about your health than you do, and I'm not going to coerce you into doing what you need to do.
Now that I do peds.... Why did you bring your child to the hospital if you aren't going to let us do anything? Believe me, I don't want to wake you up, I want to wake up your child even less, but I'd rather the dayshift not come into the room and find your child DEAD.
One of my last shifts, we had a kid that the parents were already refusing vital signs in the ED. It's sort of understandable if you've been there a couple days and your kid is stable. BUT YOU JUST GOT HERE. YOUR CHILD IS SICK!!
My #1 pet peeve, everything that nobody else in the hospital wants to do gets pawned off on the nursing staff. If we expect someone else to do their job, we "think we're too good" to empty the trash or whatever. Never mind, they never have to do our jobs...