Save my Newbie!

[gentlegiver]

I am in the process of orienting a Shiny Brand New Nurse. From what I've seen working with her she is smart, compassionate, caring and willing to learn. She asks questions and lets me know if she didn't understand my answer. The problem, the one day I have off, one of the trouble making patients went after her. When I am there, the patient is kind to her. All the patients know I will do my best for them, all I ask is no funny business. Well, today work called & asked me to come in (on my second day off), to try to get this patient off the back of my trainie. Part of the problem is that this particular patient doesn't like most of the Nurses who work there. I don't know why and she refuses to tell me, she says she likes them all, but, she gives them nothing but grief. How do I convince this patient to NOT go after Newbie, I'm afraid she will be scared off by this patient! Any advice will be appreciated!!

[guest2210]

You said it in your original post. "The pt knows I won't tolerate her nehavior" . The key is to have your newbie set the boundaries with this pt. Let the newbie approach this pt like you would, but with her own style. Once this pt realizes she can't intimidate this new nurse, the boundaries will be set. In theory it should work. I've had success with this approach from pts to doctors. Good luck...

[HelenofOz]

Good luck to you in trying to help the newbie learn another facet of nursing, dealing with difficult behaviours.

Have you tried using your no nonsense techniques on management, that might help you get a better result from them :D:D