I've seen the first wave of management getting pressure for low scores, not getting raises and so they are coming down on us.
Realistically, how do you raise satisfaction scores? Especially in this environment? I could be the best nurse, with the best doctor and people are still not going to be happy. I guess our pts just weren't filling them out, or giving false addresses so they don't get them anyways.. Or the few that did return them were angry.
So many people think you should just get whisked in, have all your tests back in 30 minutes or less, catered meal and a diagnosis and complete resolve if symptoms/pain before they leave. When you lack a magic wand, people are angry.
