Recorded calls?

Posted
by BsnBull BsnBull Member

Is is the norm for CM calls to be recorded,  critiqued, and then given a grade by management? Please chime in ! TIA

RNWCCCM

RNWCCCM, RN

Specializes in Case Management (CCM), Hospice, Psychiatric, OB. Has 45 years experience. 9 Posts

I have worked case management for several years from home. I have never had my calls recorded.