You must hate getting psych patients as much as I hate getting med patients! In my hospital we are currently creating a job for a pysch nurse, to work with the med surg nurses who haven't a clue how to deal with our "frequent flyers", and they are scared to death. Just like we say "you want me to change a dressing on a WHAT?? port a cath????" Whose crazy now eh? We are clueless on our end also.
So, I'm praying your hospital has an inpatient psych department. Have your manager call their manager and have a psych nurse on your unit with this patient for 3 shifts at least. Maybe a trade? There are techniquies/approaches we psych nurses do without blinking, that your nurses could easily learn. Things like "stop acting like a lunatic, you've been worked up for this 10 times in the last 2 months! This is anxiety! (or paranoia, whatever). "stop listening to the voices, focus on my voice right now! Tell them to shut up for 10 mins!". I don't think "regular" nurses realize how often we psych nurses directly acknowlege the patients symptoms, validate them, and get on with the reason for hospital level of care. It's not like the patient doesn't know they have odd thought process', they do know it. They often are relieved when their caregivers acknowledge them, but remind them "these are the thoughts that interfere with your life eh?".
I've had patients sent to the ER for chest pain (etc), when my instructions to "relax, deep breath" work just as well as a million dollar work up that comes up negative.
That being said, I also get on my soapbox about psych patients having very real medical problems, that get ignored because they have a primary psych dx. So, as you identify this patient as a frequent visitor, a strong collaboration between psych and med-surg RN's would be mutually beneficial to all involved. Go for it!! Your med surg RN's can call the psych RN's, and the psych RN's can call them and say "what do ya think? This is what the patient is saying, this is what I observe, what would you do?".
I'll get off my soapbox now.
So now I re-read your request for a website/book. Although I believe a collaborative effort would be far more beneficial, one would need to know dx 1st. I'm guessing "axis 1: paranoid schizophrenic?? Axis 2: borderline personality disorder? gotta know dx before could make a worthwhile website!