asabau87, you have taken on a tough job to handle alone! Identifying and stratifying the patients is important. Right now our program ranks them by acuity and the 5 chronic diseases, takes into...
I work for large clinic in Midwest and our insurance plan has a call center or "Nurse Line" as we call it here. They have nurses working both in clinic at the center and some from home. Many of the...
Piggles10- that is a tall order to organize all of these! We have 2 Patient Navigators in our Health Plan and 3 TC Coordinators and 8 Case Managers (care managers). Reducing re-admissions is huge but...
I started work as a CC in 2012 in Lg clinic in WI. We had Medicaid,Medicare and HMO patients. We did 60% Telephonic, 40% F2F in clinic, we did not do home visits but we did do Transition care in the...
I am working in a large health plan that does Care Coordination/Management within a large clinic. We work with PCP to help manage their patients, follow patients being discharged and using...
I work in a health plan and we also have noticed increase since the new year. We are hiring "engagement coordinators" to make the initial calls and cull out the members that are going to want to work...