I can relate, and as said by others its pretty much same everywhere. However, I did find it much better when you got to know the residence. But if your in skilled care those residence don't stay long...
Had 70 something with dementia, family quoted he is a sweet kind man would not hurt a fly. Total denial, when they left he started yelling at staff and other residents. Trying to assist with Adl care...
We all have our breaking points. You reached yours and reacted on it. Yes, it blew up the wrong way and now you know what you your reaction should have been different. But when your stressed and...