How do most facilities handle phone calls to the maternity floor ?? We have had incidents where patients present problems to the nurse answering expecting advice. There have been adverse outcomes and somehow it boils down to conflict over the nurse's advice. I feel there should be a policy written that NO clinical questions be answered whatever and the patient referred to their provider. There would then never be a "he said - she said" situation if policy stated that no clinical info be given at any time for any reason. Sad that we have evolved into such a litigious society and nurses have to practice defensively, but that is the way it is.