NY-CVS Transcript not accepted

[moresoda]

:oHi guys,

I am dealing with CGFNS CVS for NY since June. My Nursing License was accepted by CGFNS. My University send in my transcript on the first request and CGFNS claimed they never got it. According to the CGFNS email from today they received the transcript from their second request. But when I login to CGFNS to check my status it says RECEIVED BUT NOT ACCEPTED. This is really strange because my friends who graduated BSN from the University with me and went through NY-CVS didn't exprerience the same problem. This is really stressing me out. The university knows what they are doing and they have been dealing with CGFNS for a long time. Will there be a final review of the transcript? Will they let me know what was wrong with the transcript? Give me some hope guys.....

[ghillbert, MSN, NP]

I don't think anyone can give any answers except CGFNS. Try to speak to a supervisor.

[NurseCubanitaRN2b, BSN, RN]

It could have been that your school forgot to fill out something that's needed and that's the reason why it's not accepted. You need to contact CFGNS and find out why it's not accepted. If it's something minor that can be corrected by the university, then make sure you get it done ASAP. I know it's a hassle and time consuming, but if your classmates went through NY also and it went through, chances are it's something that your school forgot to do something or something CGFNS overlooked. Good Luck

[moresoda]

Thanks guys. Can't wait till Monday to call them(I dread calling them cus the reps tend to be quiet uncompassionate). Anybody know anyone at CGFNS who got some authority. An extension # or something will help me because couple of times they couldn't get me a supervisor.

[ghillbert, MSN, NP]

If they refuse to put you through to a supervisor, ask the operator to spell their name, first and last, for your complaint letter.

[NurseCubanitaRN2b, BSN, RN]

Also to add to what ghillbert stated sometimes they WONT give out their name to you, and if that happens, then ask for their employee number. Sometimes they're instructed not to give out their names for safety reasons, but they don't tell you that they CAN give you their employee number. Don't hang up until you get at least their employee number. I've had an experience like that where they refused their name, but gave their employee number. When I asked why they explained to me the reason why. Good Luck

[moresoda]

Thanks again for the great advices guys! Ghillbert, if I have to send in a complaint letter where do I send it to? Is it to their address in Philadephia? Also the [email protected] doesn't seem to be accepting any emails.

[ghillbert, MSN, NP]

I would ask nicely for someone to let you know why it wasn't accepted (did you receive notice in the mail, or just the online status? You may need to wait for their letter to see the reason). If they can't tell you, ask for a supervisor. If they won't give you one:

From their webpage:

FOR APPLICANTS WHO HAVE CONCERNS REGARDING THEIR CUSTOMER SERVICE EXPERIENCE — Please call and ASK for the Customer Service Manager: 8am to 12 noon....+1 [phone] 12 noon to 4pm....+1 [phone] Monday through Friday, U.S. Eastern time.

[moresoda]

Thanks Ghillbert. It's just the online status. According to the customer service, the transcript is still being processed. I hope everything goes well.