what should nurse do when there is tension b/w psw staff??

[rinks2010]

Hi friends I just noticed that there is some tension going on between the 3 PSW staff at my work place . Yesterday the staff was on edge and grumpy and I told them that the care of the residents is being affected, they left the place and went to staff roomm for their further discussion. But what are some other things that I can do to "rally" my staff? How can I as the nurse leader make a better environment for everyone? keeping in mind...resident centered care!!!!!

Thanks in advance

[loriangel14, RN]

Kinda scary isn't it, when you read that some American PN programmes last nine months...

yeah very scary