hi everyone, I'm new to this site and I'd like to know how you all cope with insults.
I am a brand new cna, graduated in august and got my license in september. I've been working at one of the best healthcare facility for about a month now, and I still just haven't seem to get it all together. I work 3 days a week, friday (3-11), saturday 7-3 and sunday 7-3. I get an estimate of about 8-12 residents and it just gets all too overwhelming. For the past two days, I had my supervisor's MOM as a resident and I was so scared since I didn't know what to do..
I got the report from the RNA but when it came down to it, I was still all too intimidated. I mean, majority of it all I did alright. But the resident would have these episodes where she would be happy and extremely grouchy the next! Since we both talk tagalog, if I ask her something, she seems to threaten me by saying " if you don't do this, I'll go tell them" or she'll say to her husband (who is really nice btw!) "dad, you see what she's doing? observe this and let ______ know." I only do what I'm ordered to do, and today- she called me stupid for having difficulty changing her dress the THIRD time in the last 4 hours.
I feel like, just because she's my boss' mom- she's became too spoiled and I really can't do anything about it. This is the resident that most people wouldn't want since one mistake can land their job. But since I'm a floater and the actual nurse in charge of her is away for a while, I really don't have any other choice but to care for her. And if I come to my charge nurse with this, they're probably going to accuse me of trying to refuse resident care- landing me into some DEEPER mess ! On a second note, I really don't get much help from the other nurses despite the amount of requests I keep asking- so beginning a newbie, it is too overwhelming and after work i always feel as if I'd want to cry and pity myself.
Like some of the other posters stated - the supervisor needs to be made aware of mom's behavior. S/he may already know mom has a difficult personality which could be why they have them in a facility where they work - to keep a better eye on mom! Also, you may want to develop a thick skin because you willget verbal abuse and insults regardless of where you work in health care. I work in an emergency department and I have been called racial slurs by patients as well as being threatened. Knowing who to call when these things happen and who to report the behavior to is key.
If the supervisor is aware of how mom treats staff, but does not coddle the behavior, that is one thing. I don't think the OP has indicated either way how the supervisor handles it.
However, if the supervisor feels everyone should treat mom like royalty and that staff should have to walk on eggshells around her mother to please her, then I would for sure look for another job. JMO
If the supervisor is aware of how mom treats staff, but does not coddle the behavior, that is one thing. I don't think the OP has indicated either way how the supervisor handles it.
However, if the supervisor feels everyone should treat mom like royalty and that staff should have to walk on eggshells around her mother to please her, then I would for sure look for another job. JMO
This is what I really meant (and failed) to say. Of course you're going to deal with difficult residents everywhere, and staff parents everywhere. But if the supervisor plays into the behavior? I would NOT be willing to work like that, as I've seen too many people fired for false accusations.
In this business, you can never be too dramatic, about the resident OR yourself. Yes, you have to provide the best care possible to your resident, BUT you also have to look out for your job welfare. This is not the only place you will ever work, and it may be a stepping stone to the next level in your healthcare career, so you need to make sure your work history is as "clean" as possible.
This is what I really meant (and failed) to say. Of course you're going to deal with difficult residents everywhere, and staff parents everywhere. But if the supervisor plays into the behavior? I would NOT be willing to work like that, as I've seen too many people fired for false accusations.
Exactly what I would have said. Didn't read all the posts, but have you tried speaking to the supervisor? I hope the supervisor has nothing against you. If not, I'm sure she wouldn't mind you asking for help, or any good questions.
Hope everything is working out, I know I'm posting late (november now).
mya612, BSN, RN
52 Posts
Like some of the other posters stated - the supervisor needs to be made aware of mom's behavior. S/he may already know mom has a difficult personality which could be why they have them in a facility where they work - to keep a better eye on mom! Also, you may want to develop a thick skin because you willget verbal abuse and insults regardless of where you work in health care. I work in an emergency department and I have been called racial slurs by patients as well as being threatened. Knowing who to call when these things happen and who to report the behavior to is key.