New to Ambulatory and need help with Role

[Addigirl]

I was hired as a nurse/office manager fo a growing family practice. It's a nice place, good pts and amazing and caring MD and np. My issue is my coworkers and how they treat me like I am a total witch, I am so not hard to get along with. I am in provider meetings staying late, order supplies, am huddles, review schedules, Rx refills, review studies and labs and audit schedules as well as more I can't think of. I don't understand why the attitude is there. Like I ask to pull pt A back now and they pull B because he waited longer and it throws off the entire flow. The dr. And Np are aware and every time I try to go off the floor to our shared provider office I get remarks or complaints that it's not fair. It's getting g better but so frustrating! I have never worked amb care and have always had an awesome team at my other jobs so this is rough what should I do to make a more team focused workplace???

[klone, MSN, RN]

You need to gain their trust and respect. It's not going to come automatically with the role. Focus on leading through being a team player right now, not necessarily on "managing."

[LPNtoRNin2016OH, LPN]

Hmmmmm this sounds strange!! Just because I have been a clinic LPN a many a times and I have never not done what my nurse manager has asked me. I would do two things: 1) Ask the doctors and NP what you could possibly be doing to upset your co workers. 2) Have a open team meeting. Pitch the meeting as an opportunity to speak up and voice any problems someone may have the clinic. Say you would like suggestions from the team about how they view the office manager and that role. I have never, ever been in a practice where the office manager was out on the floor. Maybe in extreme circumstances but most days, it was all us, we are the back office. If that doesn't work, your going to have either pull rank and not care what they are saying, or find a new job. There has to be something going on to promote this attitude among the co workers, perhaps their former manager was a super witch and they are leery of you?