Need help installing from skyscape

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I really hope that one of you computer experts out there can help me. I just bought the Taber's Medical Dictionary for my PDA (Tungsten E2). I've installed several things before, but this was really complicated. It seemed that I finally got the thing on my PDA (an icon showed up) but I can't open it. When I try, it tells me that I need to install the "skyscape shared libraries" to proceed. It also says that I can find instructions for doing so in the manual. I can't find a manual anywhere and I don't know what to do. I tried to contact the customer supprt, but it will be 24-48 hours before they can get back to me. Do any of you know what I need to do?

Thanks!

madwife2002, BSN, RN

61 Articles; 4,777 Posts

Specializes in RN, BSN, CHDN.

My sympathies I couldnt install anything on my Tungsten had to ask somebody to do it for me. No help I know but lots of sympathy

suzy253, RN

3,815 Posts

Specializes in Telemetry/Med Surg.

hmmmm...sorry but i've never experienced this problem before with my downloads from Skyscape. Hope it works out quickly for you...I understand your frustration.

belabelisa

78 Posts

Specializes in Oncology.

:angryfire i am so frustrated! i've never had problems installing sortware before. scyscape support finally emailed me back and told me to do what i had already done. i thought i made it clear in my email that i had already gone through the appropriate steps for installing the software. grrrrr! now i have to wait for them to email me back and hope they have an answer. it would be so much better if i could actually call and talk with someone from support. imagine that! :uhoh3:

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