Is there a happy medium here?

I must be missing something.

At the clinic where I work, the NP owners work and see patients just like the rest of the staff NPs. This works out great, with the exception of one. This particular owner has her own office, and spends the majority of her time there with the door closed when she is in the clinic. She does see patients, but she does not socialize with the staff Nps or the nursing staff to any degree to speak of. The other NP owner will sit back in the staff NP office with whomever else is on duty that day, watch TV (when there's time), piddle on Facebook (and hack anyone who's dumb enough to leave theirs up), and be sociable.

The clinic has electronic charting, and the owners can monitor to goings-on, how long people have been waiting, etc.

Today, I'd have given my favorite shoes for a sinus complaint. Nothing was simple. Referrals left and right, complicated cases ( that really needed to be seen by primaries), and just a general time suck. There was NO fast way to do any of it, but it was required to give good competent care.

And then the phone call. From the NP owner. Wanting to knwo what's taking so ling on these patients. Mind you, there were 2 in the clinic at the time, and both needed referrals. This was expained, and we were told that 'that could be done later'. Um, when? They need it now, and we need to set it up while they're here, right? Wrong.

So, question. Anyone dealt with this before? I mean, she's the owner, but it's my license and my job to make sure they get the best care I can give. Anyone else have a boss that does this? Ideas on how to deal other than collective griping and just doing the best I can? Thanks.