I am interested in finding out how other CNA's respond to being yelled at by their superiors.
There was an incident at the facility I work for where the Charge Nurse humiliated a CNA who had been there for a month, really bad, in front of co-workers, patients, and guests. The newbie CNA listed impassively without responding and went back to her job leaving me to think, "Wow, she's got really strong shoulders. She'll do great here." Well, that very night the newbie went home and sent the DON an email saying she was quitting.
I get snapped at, barked at, dismissed, etc. all the time. In the beginning it bothered me. After four years I hardly notice anymore. These nurses, I realize, get stressed out and especially after working a long shift their fuses are short. And of course as a CNA, when everyone is your superior, it just happens all the time. I'd like to know if other CNA's are bothered by this kind of treatment, or if you just get used to it. And also, what is the professional way to deal with a Nurse just letting loose like that and embarassing you?
I haven't read any of the other responses,so pardon me if I repeat anything that has already been said.
First off it is completely unacceptable for a nurse (or any other member of the healthcare team) to yell at a CNA in front of patients and/or other staff members. If there are disiplinary issues that need to be addressed, they need to be addressed in private and in a civilized manner.
Yes there is a lot of stress in this job, but losing control and taking it out on someone else is not appropriate and is unprofessional. Unfortunately you may always work with people who do not understand the difference.
If it was a situation where the new CNA maybe needed some guidance or some education to correct her behavior, then its a shame that the nurse who yelled at her could not have taken the time to educate her, or refer her to someone that could.
If a nurse yelled at me in front of coworkers and patients,I would ask her to please disscuss the matter with me in the breakroom and calmly step away. If she were to continue this erractic behavior,then I would ask my NM to step in.
TiggerBelly
177 Posts
I haven't read any of the other responses,so pardon me if I repeat anything that has already been said.
First off it is completely unacceptable for a nurse (or any other member of the healthcare team) to yell at a CNA in front of patients and/or other staff members. If there are disiplinary issues that need to be addressed, they need to be addressed in private and in a civilized manner.
Yes there is a lot of stress in this job, but losing control and taking it out on someone else is not appropriate and is unprofessional. Unfortunately you may always work with people who do not understand the difference.
If it was a situation where the new CNA maybe needed some guidance or some education to correct her behavior, then its a shame that the nurse who yelled at her could not have taken the time to educate her, or refer her to someone that could.
If a nurse yelled at me in front of coworkers and patients,I would ask her to please disscuss the matter with me in the breakroom and calmly step away. If she were to continue this erractic behavior,then I would ask my NM to step in.