Our hospital has introduced a script that nurses are supposed to repeat when we greet a patient at the beginning of the shift. Apparently they don't trust us to say the right thing.
Though I was working in a hospital, not a customer service center, but apparently I was wrong.
This got me wondering if it's any better at the APN level. My initial thought was that with greater authority would come greater autonomy. In general, it's what I've heard as an advantage over being an RN.
But I got thinking, couldn't you be just as micro-managed as an APN as an RN? Couldn't they be just as likely to give you a script when dealing with patients?
I don't know. I've heard that floor RNs are especially prone to being micro-managed this way, but I wonder if other nurses have similar problems.
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Our hospital has introduced a script that nurses are supposed to repeat when we greet a patient at the beginning of the shift. Apparently they don't trust us to say the right thing.
Though I was working in a hospital, not a customer service center, but apparently I was wrong.
This got me wondering if it's any better at the APN level. My initial thought was that with greater authority would come greater autonomy. In general, it's what I've heard as an advantage over being an RN.
But I got thinking, couldn't you be just as micro-managed as an APN as an RN? Couldn't they be just as likely to give you a script when dealing with patients?
I don't know. I've heard that floor RNs are especially prone to being micro-managed this way, but I wonder if other nurses have similar problems.