How do I find a telephone triage job?

Kristi RN · Mar 9, 2008

I work in telephone triage in La Crosse, WI. There are 2 major hospitals here and both have telephone triage services. The service at my hospital provides triage to the patients that would normally call the clinics as well as providing a "one call referral" service for the Dr's and other providers either wanting to consult or admit a patient into the hospital. Both services really increase our doctor's satisfaction, since they are not taking these calls from patients when they are on call. It increases the outlying area doctor's satisfaction by providing them with help with just one phone call.

I know we are hiring!! It has actually been hard to find people due to it being such a different form of nursing. We get hospital pay, not clinic pay, so the wage is competative, too. Our night shift was difficult to cover, so we hired out the calls to a nation wide triage service, Fonmed. There are nurses across the US and Canada taking phone calls and calling our doctors when need be.

Our hospital presented the benefits to the board of directors and created the triage department from scratch (although the software was there) Maybe if you aren't up for moving, you could pitch for a new department.?!

Good luck and I'd be glad to help!

Kristi RN

Ruthiegal · Mar 10, 2008

I am a registered nurse in Southeast Michigan. I really want to get into this area of nursing. I am not having any luck even finding info. on telephone triage in the area. I feel as though it does not exist here. Can anyone help? I would love any info. or advice people have to offer.
Thank You!!!

Kubikd,

I live in Southeast Michigan and work as a telephone triage nurse for Blue Cross Blue Shield of Michigan. As a matter of fact they are in the process of hiring right now for the 24/7 nurse line. If you go to their web site you will find an area to apply for the RN Analyst I position. Google BCBSM.com and it will bring it up first and there is a link there for employment opportunities.

You can e mail me also for more information.

Good Luck :up:

Snapper2 · Apr 15, 2008

Intellicare is hiring. This is a home based telephone triage job. There are some nurses that work for Intellicare that live in Michigan. You can fill out an application on their website: www.intellicare.com. Good luck!

KIMRN7261 · Apr 18, 2008

Hi All,

This is my very first post. I just had a phone interview yesterday with Blue Cross Blue Shield of Mich for their nureline position. I have a in person interview next week. I am very excited. I would like some addt'l info if possible, I know one poster said she works there now. Please let me know.

Thanks:nuke:

Pamela Schinke RN · Nov 1, 2011

I just got a call from BCBS to interview ftf, in Michigan as a Case Manager. Does anyone have positive experiences with this company? I see alot of negative posts. Would like to know if there is anyone who likes working for this company>

dsoginer · Nov 14, 2011

Simply hired or Indeed has a listing of almost every RN position in the states

Imei · Dec 7, 2011

If you are still looking to get into Telephonic Triage, try looking at larger medical centers during September - November, when many are hiring RN's because of the URI season. Experience and ease with computers is a plus. You have to be able to talk and type at the same time.

callctrspvr · Jan 6, 2012

I am a supervisor for a Nursing triage call center we are always looking for help. look at all of your large hospitals in the human resources job sites. We have 3 openings now but not in your area. Just be prepared to work after hours, nights and holiday shifts as we are open when the offies are not. be prepared to sit for your entire shift. You might consider keeping your hand in the clinical side with per-diem nursing to keep your skills up unless you aren't ever planning to go back, however even my nurses are certified in specialty areas of nursing and triage. Good luck