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How to deal with Patients who try to make new Nurses look like they aren't doing their job?

Nurses   (233 Views | 4 Replies)

DribbleKing97 specializes in ACE.

52 Profile Views; 17 Posts

as a new Nurse working in a Retirement Home, the patients there sort of get upset when they see a Nurse who is not their usual Nurse, then they lose trust and start asking a bunch of questions which I understand.

The other day, I had one patient tell me that I should be putting gloves on when prepping Medications, and one Patient was saying that the regular Nurse comes to his room near the end of the shift and massage his back.

 

The problem is, the regular Nurses give them special treatment and when a new Nurse comes in they do not know what to do, then the patients start to give me crap for it.

 

Is there anyway to solve this?

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10 Followers; 3,560 Posts; 25,819 Profile Views

Yes, you do you. 

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DribbleKing97 specializes in ACE.

17 Posts; 52 Profile Views

Some say don't worry about the patient just do your job, if they report you, then at least you have your story. Thing is most of the time, its their word, against yours.

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10 Followers; 3,560 Posts; 25,819 Profile Views

Yes, but nothing they've said is going to get you in trouble. gloves are not required for med prep and back-rubs aren't mandatory. 

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Daisy4RN has 20 years experience and specializes in Travel, Home Health, Med-Surg.

1 Follower; 1 Article; 1,171 Posts; 7,226 Profile Views

Most pts who reside in a retirement home/LTC do so for extended periods of time and it is their home (physically,  legally etc). Therefore, they will ask questions when someone comes into their home. Dont take this personally, they will get to know you. That said, also know that pts anywhere will try to pull the wool over on a new nurse. Are you sure the other nurses are giving backrubs? I doubt it but even if that is true just professionally decline and let it be. Dont engage in their "crap". Like Wuzzie said, you do you. That means find your own rhythm, dont worry about what they think or say (to a point of course), do your job while showing them you are a professional and dont spend any time/energy worrying about those extras you cannot or do not want to do.

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