HELP! Interview for Quality Management Coordinator Job

[AFwife727, BSN, RN]

Hi all... I need some advice! I just received an email regarding one of my applications for a quality management position at my hospital. I got a phone interview and it is tomorrow!! I'm currently an acute care med-surg/GYN RN working 12-hr night shifts. I want to step outside the bedside and work a day job due to having young kids, etc. I just cannot do night shift any longer. Day shift in the hospital is nuts.

That said, I have no quality management or case management experience besides my nearly 3 years of bedside care. Can anyone offer some advice for an interview for this type of position and a little bit about what it entails? I intend to do some research tonight and try to be prepared.... Also, any advice for a phone interview? It's been awhile since I've had to interview and am worried my interviewing skills are rusty... lol. Thank you in advance :)

[RNNPICU, BSN, RN]

Think about things you do everyday as an RN in relationship to Quality measures.

1. WRITE THEM DOWN on paper to have in front of you so you don't forget

2. Write down in bullet points your experience so you have it ready

2a years in current role

2b. participation in councils

2c. how you have identified problems and resolved or coordinated resolution

3. Think about the quality metrics on your unit and what you do everyday to address them. WRITE THOSE DOWN as well.

4. While you are on the phone, smile, sit in a chair and have your paper with things written down in front of you. Don't write down sentences as it will sound like you are directly reading from a paper, rather have bullet points, make notes to yourself to help guide you.

[AFwife727, BSN, RN]

Thanks for the advice! Happy to say I landed a second interview... But I am nervous. This one will be 2 interviews in one day for the same position - one with the vice president and the second a peer interview. Then apparently after that there's a phone interview with another top person. I haven't interviewed in over 2 years... Hope I'm not rusty. And I think the hospital has tightened the belt more for the interview process after the last time I interviewed for my current job there - I know this because I did not have to do a peer interview for this job. Just with the director and then I got a call saying I got the job.