I'm training to become a volunteer omsbudsman/ resident advocate. I'm really exited about doing this, but wanted to know what the omsbudsman looked like from the point of view of the nurses and staff? We are trained to advocate for the wants of the resident and not to take no for an answer, but I can think of all sorts of situations where residents can ask for things which are very difficult. Are they looked at favorably by staff as another voice for the residents- or as a pain in the behind?