Hello everyone! I have started working as charge nurse LTC (skilled unit) every other weekend and a day or two during the week. I was a CNA while going through nursing school, so I am well aware of the amount of work they have to do. I value my aides very much, and their observations. My problem is: the whining and complaining. Constant. About each other, the workload (it's not fair that I have to...) and so on. Wanting to trade wings with other aides, he said, she said, it's neverending. I had a talk with them all- and told them to consider that their verbal warning. They have complained in front of residents, loudly, and not been so nice to residents.
What is the answer to this? Does HR need to be more selective, or is that possibe? It's obvious sometimes in orientation some of these people aren't cut out for the job. There are frequent call-ins, no shows, and that impacts the whole building. What's the answer to this? My facility doesn't have CNA training. Could that be the answer? I