I've been a night shift supervisor for 4 years off and on. The hospital where I work expects us to be an extra hand for any unit that needs it, and sometimes every unit needs a hand at once. I LOVE that part of the job! I get to go where the action is and assist with problem solving and teaching. I also love coming up with unique ideas to get us through unusal situations so family and staff both are happy.
I really don't like being the enforcer of policies, or correcting staff that are neglecting issues, or not giving 100%. I also hate it when I get called just because someone else doesn't feel like getting up off their hind end and doing the job. If I see people sitting around reading magazines when they've called me to help, or if I know they've had all night (a good night) to be ready for a busy final couple of hours I'm not inclined at all to bust my butt. I get very cranky (VERY) when that happens, and just snapped at someone last night. I don't think they deserved to be snapped at, but it had built up to "I can't do this anymore" status.
I really feel used when I know people are calling the office to see if I've sat down yet so they can call me to help. If they need help- that's cool- but if they've had a 2h break and I've been going from unit to unit all night, it's not. I go to each floor every 2 hours to see what's up, and will do housekeeping, answer bells, whatever, if they are busy. Then again I get so frustrated if I answer a bell on a slow night and find the central line dressing is half off, the room's a mess, patient needs a full linen change and scheduled meds, and I ask the nurse if they need blood drawn while I'm in there and they say, while charting at the desk, "I don't know if she has any draws this morning, look at the chart." Is it just me, or should she KNOW what her patient needs are?
Help me out folks, I think 85-90% of the time I do a great job, but I can't do everything. There's gotta be a limit on what I'm responsible for.