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Okay, Has anyone had this problem? I was at pharmacy to pick up script and clerk had a attitude. She practically yelled out what my prescription was! I find this to be rude. Its my business the meds I am taking, not everyone else sitting there waiting for their scripts. This store is usually very busy and the customer is rushed. Its like I can't write out my check fast enough. Oh, and than sometimes you get the rolling eyes. You know what I mean? You can tell when someone has an attitude when having a busy day. If I did this to my pt. I'd be out of a job. What happened to common courtesy? Thanks for letting me vent.:(

I have complained to my pharmacy about the way they have their Rx's ready for pick-up. They

are in a containter in alphbetical order right behind the cash register. Everyone with half

decent vision can see who is taking what.

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I find more fault with how I sign for my script. There is a little sticker I have to sign, and it is taken off the script and placed on a paper full of these little stickers, where I can read all of the people that picked up scripts before me, what they got, and who provides their insurance coverage.

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Originally posted by OBNURSEHEATHER

I find more fault with how I sign for my script. There is a little sticker I have to sign, and it is taken off the script and placed on a paper full of these little stickers, where I can read all of the people that picked up scripts before me, what they got, and who provides their insurance coverage.

Wouldn't that be a major HIPAA violation? :eek: I bet the pharmacy will be changing their policy soon.....or start shelling out some money....:D

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Specializes in peds, office nurse and long term care fa.

If it was CVS that you having problems with, call 800-SHOP-CVS and complain! My husband works for them, he tells everyone that has a complaint to call! Hopefully they will listen and take action.

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Originally posted by OBNURSEHEATHER

I find more fault with how I sign for my script. There is a little sticker I have to sign, and it is taken off the script and placed on a paper full of these little stickers, where I can read all of the people that picked up scripts before me, what they got, and who provides their insurance coverage.

Our pharmacy used to do that too...not anymore...now they have a piece of the "backing paper" from the labels on the clipboard - they put only your stickers on it, you sign them, then they put them on another clipboard under the counter. Much better!!

The problem with switching pharmacies is when you have an HMO that only "covers" certain pharmacies...we don't have too many choices...not fair.

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Originally posted by sjoe

It would seem to me most useful to take the immediate step of insisting to speak to the pharmacist in charge (or store manager in the other instance) RIGHT NOW whenever these kinds of things happen.

Hee!! Usually a very good idea. Unfortunately, not at my former place of employment.

I used to be a pharmacy technician, and the managing pharmacist I worked under used to put people in the hospital sometimes. :eek: One time that stands out was the four-months pregnant woman who was allergic to penicillin... Guess what? He filled it for her anyway... Then he'd try to blame it on other pharmacists...even going so far as to say a tech did it and he didn't sign off on it! I also saw him falsify and/or destroy records in order to cover his own ass.

Ever since then, I am less concerned with service and more concerned with, "Did they get it right?" ;)

Donna :)

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Specializes in ORTHOPAEDICS-CERTIFIED SINCE 89.

Oh yes. I HATE going to this particular pharmacy, but it's the only one in this little town. If I could drive, I'd surely go elsewhere.

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Specializes in Nurse Anesthetist.

Many insurance providers allow you to mailorder regualrly taken meds in 3 month doses. I would suggest this d/t the desire to get your business, they are focused on consumers.

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I did email the company and am waiting for a response. I also did call as soon as I got home but the phar. manager was off that day. Plan on calling him tom. By the way, I did mention HIPPA :)

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This reminds me of when I was 22, just married, and had been getting frequent urinary tract infections. Went to the urologist, was prescribed antibiotic to take after having sex. WELL...went to the pharmacy in the same building, and the dumpy old man pharmacist practically yells out, "WOW, you must be hot stuff! He usually only prescribes HALF this many!"

I thought I was gonna die of embarrassment. Needless to say, I never went back to that pharmacy OR that MD.

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reminds me of when I went to the pharmacy and they had a problem understanding the drs writing, so she asked me , in a loud booming voice with tons of customers around "hey , for your BIRTH CONTROL PILLS , do you take the 28 day packet or just the 21's?"

besides wanting to die of embarrassment, I wanted to tell her off!!!

instead I grabbed my pills and muttered as I walked out "yeah I use birth control to prevent the birth of another idiotic pharmacy assistant"

dont think that went over too well , but I stopped going there anyway, so no harm done

:p

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