Ok, in my small town 70 some resident LTCwith all psych, geriatric, and hospice patients), which is understaffed, things get crazy.:chair:
Tonight while half of the staff was out to lunch, and the rest were occupied in residents rooms, I was asked to answer call lights. So I went into a room and a a/o resident was angry because his light bulb was blown out. I explained that it is night time and the lights need to be out anyways and maintance will fix it in the morning. He became angry with me and he doesnt speak, he just yells.
I stepped out of the room and another call light was going off, and it was one of my a/c residents upset with me that I "never gave her a shower" which I had done so only a half hour ago.
She was yelling, that man was yelling, and this was at 9 when all the residents are sapposed to be sleeping, so the ambulatory psych residents come wandering out of their rooms and put up a fight when I tried to get them to go back to bed. I went back to my yelling residents and explained that they need to keep it down which only made it worse, they yelled twice as loud making me more and more angry. I wanted to step outside to get a little peace of mind but as soon as I had that thought 2 residents on both ends of the building were trying to get out making alarms go off waking even more residents, and making the ones who were yelling yell even louder and making more residnets yell or get upset. I got the residents away from the doors and got the alarms shut off but I could not get the residents to stop yelling. I just couldnt take anymore and broke down and cried. I was almost wanting to go home for the rest of the shift!
How do yall keep your cool? I wanna know the tricks of the trade.
